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App Store SEO: How to Diagnose a Drop in Traffic & Win It Back

This may be of some interest.

Posted by Joel.Mesherghi

For some organizations, mobile apps can be an important means to capturing new leads and customers, so it can be alarming when you notice your app visits are declining.

However, while there is content on how to optimize your app, otherwise known as ASO (App Store Optimization), there is little information out there on the steps required to diagnose a drop in app visits.

Although there are overlaps with traditional search, there are unique factors that play a role in app store visibility.

The aim of this blog is to give you a solid foundation when trying to investigate a drop in app store visits and then we’ll go through some quick fire opportunities to win that traffic back.

We’ll go through the process of investigating why your app traffic declined, including:

  1. Identifying potential external factors
  2. Identifying the type of keywords that dropped in visits
  3. Analyzing app user engagement metrics

And we’ll go through some ways to help you win traffic back including:

  1. Spying on your competitors
  2. Optimizing your store listing
  3. Investing in localisation

Investigating why your app traffic declined

Step 1. Identify potential external factors

Some industries/businesses will have certain periods of the year where traffic may drop due to external factors, such as seasonality.

Before you begin investigating a traffic drop further:

  • Talk to your point of contact and ask whether seasonality impacts their business, or whether there are general industry trends at play. For example, aggregator sites like SkyScanner may see a drop in app visits after the busy period at the start of the year.
  • Identify whether app installs actually dropped. If they didn’t, then you probably don’t need to worry about a drop in traffic too much and it could be Google’s and Apple’s algorithms better aligning the intent of search terms.

Step 2. Identify the type of keywords that dropped in visits

Like traditional search, identifying the type of keywords (branded and non-branded), as well as the individual keywords that saw the biggest drop in app store visits, will provide much needed context and help shape the direction of your investigation. For instance:

If branded terms saw the biggest drop-off in visits this could suggest:

  1. There has been a decrease in the amount of advertising spend that builds brand/product awareness
  2. Competitors are bidding on your branded terms
  3. The app name/brand has changed and hasn’t been able to mop up all previous branded traffic

If non-branded terms saw the biggest drop off in visits this could suggest:

  1. You’ve made recent optimisation changes that have had a negative impact
  2. User engagement signals, such as app crashes, or app reviews have changed for the worse
  3. Your competition have better optimised their app and/or provide a better user experience (particularly relevant if an app receives a majority of its traffic from a small set of keywords)
  4. Your app has been hit by an algorithm update

If both branded and non-branded terms saw the biggest drop off in visits this could suggest:

  1. You’ve violated Google’s policies on promoting your app.
  2. There are external factors at play

To get data for your Android app

To get data for your Android app, sign into your Google Play Console account.

Google Play Console provides a wealth of data on the performance of your android app, with particularly useful insights on user engagement metrics that influence app store ranking (more on these later).

However, keyword specific data will be limited. Google Play Console will show you the individual keywords that delivered the most downloads for your app, but the majority of keyword visits will likely be unclassified: mid to long-tail keywords that generate downloads, but don’t generate enough downloads to appear as isolated keywords. These keywords will be classified as “other”.

Your chart might look like the below. Repeat the same process for branded terms.

Above: Graph of a client’s non-branded Google Play Store app visits. The number of visits are factual, but the keywords driving visits have been changed to keep anonymity.

To get data for your IOS app

To get data on the performance of your IOS app, Apple have App Store Connect. Like Google Play Console, you’ll be able to get your hands on user engagement metrics that can influence the ranking of your app.

However, keyword data is even scarcer than Google Play Console. You’ll only be able to see the total number of impressions your app’s icon has received on the App Store. If you’ve seen a drop in visits for both your Android and IOS app, then you could use Google Play Console data as a proxy for keyword performance.

If you use an app rank tracking tool, such as TheTool, you can somewhat plug gaps in knowledge for the keywords that are potentially driving visits to your app.

Step 3. Analyze app user engagement metrics

User engagement metrics that underpin a good user experience have a strong influence on how your app ranks and both Apple and Google are open about this.

Google states that user engagement metrics like app crashes, ANR rates (application not responding) and poor reviews can limit exposure opportunities on Google Play.

While Apple isn’t quite as forthcoming as Google when it comes to providing information on engagement metrics, they do state that app ratings and reviews can influence app store visibility.

Ultimately, Apple wants to ensure IOS apps provide a good user experience, so it’s likely they use a range of additional user engagement metrics to rank an app in the App Store.

As part of your investigation, you should look into how the below user engagement metrics may have changed around the time period you saw a drop in visits to your app.

  • App rating
  • Number of ratings (newer/fresh ratings will be weighted more for Google)
  • Number of downloads
  • Installs vs uninstalls
  • App crashes and application not responding

You’ll be able to get data for the above metrics in Google Play Console and App Store Connect, or you may have access to this data internally.

Even if your analysis doesn’t reveal insights, metrics like app rating influences conversion and where your app ranks in the app pack SERP feature, so it’s well worth investing time in developing a strategy to improve these metrics.

One simple tactic could be to ensure you respond to negative reviews and reviews with questions. In fact, users increase their rating by +0.7 stars on average after receiving a reply.

Apple offers a few tips on asking for ratings and reviews for IOS app.

Help win your app traffic back

Step 1. Spy on your competitors

Find out who’s ranking

When trying to identify opportunities to improve app store visibility, I always like to compare the top 5 ranking competitor apps for some priority non-branded keywords.

All you need to do is search for these keywords in Google Play and the App Store and grab the publicly available ranking factors from each app listing. You should have something like the below.

Brand

Title

Title Character length

Rating

Number of reviews

Number of installs

Description character length

COMPETITOR 1

[Competitor title]

50

4.8

2,848

50,000+

3,953

COMPETITOR 2

[Competitor title]

28

4.0

3,080

500,000+

2,441

COMPETITOR 3

[Competitor title]

16

4.0

2566

100,000+

2,059

YOUR BRAND

​[Your brands title]

37

4.3

2,367

100,000+

3,951

COMPETITOR 4

[Competitor title]

7

4.1

1,140

100,000+

1,142

COMPETITOR 5

[Competitor title]

24

4.5

567

50,000+

2,647

     Above: anonymized table of a client’s Google Play competitors

From this, you may get some indications as to why an app ranks above you. For instance, we see “Competitor 1” not only has the best app rating, but has the longest title and description. Perhaps they better optimized their title and description?

We can also see that competitors that rank above us generally have a larger number of total reviews and installs, which aligns with both Google’s and Apple’s statements about the importance of user engagement metrics.

With the above comparison information, you can dig a little deeper, which leads us on nicely to the next section.

Optimize your app text fields

Keywords you add to text fields can have a significant impact on app store discoverability.

As part of your analysis, you should look into how your keyword optimization differs from competitors and identify any opportunities.

For Google Play, adding keywords to the below text fields can influence rankings:

  • Keywords in the app title (50 characters)
  • Keywords in the app description (4,000 characters)
  • Keywords in short description (80 characters)
  • Keywords in URL
  • Keywords in your app name

When it comes to the App Store, adding keywords to the below text fields can influence rankings:

  • Keywords in the app title (30 characters)
  • Using the 100 character keywords field (a dedicated 100-character field to place keywords you want to rank for)
  • Keywords in your app name

To better understand how your optimisation tactics hold up, I recommended comparing your app text fields to competitors.

For example, if I want to know the frequency of mentioned keywords in their app descriptions on Google Play (keywords in the description field are a ranking factor) than I’d create a table like the one below.

Keyword

COMPETITOR 1

COMPETITOR 2

COMPETITOR 3

YOUR BRAND

COMPETITOR 4

COMPETITOR 5

job

32

9

5

40

3

2

job search

12

4

10

9

10

8

employment

2

0

0

5

0

3

job tracking

2

0

0

4

0

0

employment app

7

2

0

4

2

1

employment search

4

1

1

5

0

0

job tracker

3

0

0

1

0

0

recruiter

2

0

0

1

0

0

     Above: anonymized table of a client’s Google Play competitors

From the above table, I can see that the number 1 ranking competitor (competitor 1) has more mentions of “job search” and “employment app” than I do.

Whilst there are many factors that decide the position at which an app ranks, I could deduce that I need to increase the frequency of said keywords in my Google Play app description to help improve ranking.

Be careful though: writing unnatural, keyword stuffed descriptions and titles will likely have an adverse effect.

Remember, as well as being optimized for machines, text fields like your app title and description are meant to be a compelling “advertisement” of your app for users..

I’d repeat this process for other text fields to uncover other keyword insights.

Step 2. Optimize your store listing

Your store listing in the home of your app on Google Play. It’s where users can learn about your app, read reviews and more. And surprisingly, not all apps take full advantage of developing an immersive store listing experience.

Whilst Google doesn’t seem to directly state that fully utilizing the majority of store listing features directly impacts your apps discoverability, it’s fair to speculate that there may be some ranking consideration behind this.

At the very least, investing in your store listing could improve conversion and you can even run A/B tests to measure the impact of your changes.

You can improve the overall user experience and content found in the store listing by adding video trailers of your app, quality creative assets, your apps icon (you’ll want to make your icon stand out amongst a sea of other app icons) and more.

You can read Google’s best practice guide on creating a compelling Google Play store listing to learn more.

Step 3. Invest in localization

The saying goes “think global, act local” and this is certainly true of apps.

Previous studies have revealed that 72.4% of global consumers preferred to use their native language when shopping online and that 56.2% of consumers said that the ability to obtain information in their own language is more important than price.

It makes logical sense. The better you can personalize your product for your audience, the better your results will be, so go the extra mile and localize your Google Play and App Store listings.

Google has a handy checklist for localization on Google Play and Apple has a comprehensive resource on internationalizing your app on the App Store.

Wrap up

A drop in visits of any kind causes alarm and panic. Hopefully this blog gives you a good starting point if you ever need to investigate why an apps traffic has dropped as well as providing some quick fire opportunities to win it back.

If you’re interested in further reading on ASO, I recommend reading App Radar’s and TheTool’s guides to ASO, as well as app search discoverability tips from Google and Apple themselves.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Thank you for reading.

Digi Store Builder Review – Launch Your Own Online Digital Store in 60 Seconds

It takes a lot of guts to build a good website. If you have tried building your own before, you already know that it takes a lot of technical knowledge, time, and money just to get it done.

They say if you want to earn real money in the best way, it is selling your own products from your own website. See! That’s the two challenges you need to face when you start your own internet marketing career.

Well… the good thing is I’m here to give you a best shortcut.

Introducing Digi Store Builder!

This is a powerful software that helps you launch your own online store where you can sell software products, courses, & eBooks in just 60 seconds. This is pre-loaded with 10 digital products by which you can start selling immediately. Amazing, right?

Wanna know more? Let’s go check this review!

DigiStoreBuilder

Features

  1. Instant Launcher – Just Upload & Launch Your Site Without any Setup or Technical Knowledge.

They’ve designed this in such a way that launching your site is almost instant, no setup or configuration needed. No technical expertise needed. Even a 9 year old kid can do this. Perfect for newbies or anyone who is scared to launch a website.

  1. Make Unlimited Sales to Unlimited Customers

They want you to make as much money as possible with the Digi Store Builder and that is why they made it so you can sell unlimited units of products to unlimited customers and make a lot more money while doing that.

  1. Pre-Loaded with 10 Digital Products You Can Start Selling Immediately

They want you to get results fast and make sales even faster, that’s why they pre-loaded the site with our own software products, courses and ebooks that you can sell yourself and keep 100% of the profits from, sell unlimited copies and make a lot of money.

  1. Built-in List Building System Builds Your Email List For You

An Email list is your most important asset in any online business and that’s why they made it possible for you to use the Digi Store Builder to build your Email List & give away free gifts & products easily.

  1. Fast Instant Delivery of Purchased Products to Your Customers

They love automation and making your life easier and that’s why, anytime you make a sale from your site, your product will be instantly delivered automatically to your customers – zero manual work needed from you.

  1. Built-in Powerful Paypal Integration into Your Store to Start Making Sales in Under 60 Seconds

Selling products is how you make real money online – that’s how the top marketers and vendors do it every single day. To be able to do you need the power to accept payments using paypal without having to deal with any coding or technical issues – they took care of that for you. Just plugin in your paypal address & the site will instantly send you $$ anytime you make a sale.

  1. You Get A Fully Mobile Ready Website

With over 50% of the internet traffic being on mobile devices, it is super important to have a site that is mobile friendly – that’s exactly what they did with the Digi Store Builder because every site you launch using this will be fully mobile friendly on almost every device out there.

  1. Add & Display Customer Testimonials to Drive More Sales Easily

Social proof and testimonials help sell without selling – that’s why having testimonials on your site is super important, now you can add a multiple testimonials to your site for authority & social proof in 1-Click.

  1. Built-In Banner System Shows Ads on Home Page & Internal Pages.

Banner ads are the way big sites make money – for you its all about promoting special offers and deals or even promoting your other websites / businesses. You can do that with the built in Banner System in the DigiStoreBuilder

  1. Your Digi Store Online Business Can Sell Products in Multiple Currencies

When you run a shop on the internet, being able to sell in different currencies is a very good thing to have. With Digi Store Builder, you can pick from a number of currencies if you want to sell in specific countries or regions.

  1. Fully SEO Ready – Rank Sites Fast

SEO is important for traffic and that is why they made sure the site you create is 100% SEO Friendly making it easier for you to rank your site and get organic free traffic on the top search engines. You can edit the SEO settings from the powerful admin panel too.

  1. A Simple, Easy & Powerful Admin Panel Lets You Control, Edit & Manage Your Online Store.

The Digi Store Builder comes with a FULL ADMIN PANEL that lets you control and edit the site, edit the contents, products and courses, all the settings – everything very very easily. There is absolutely no technical knowledge required to manage your site.

Download Digi Store Builder now!

How Does It Work?

Step 1

Upload the DigiStore Builder Files to Your Hosting Account & Extract Them

Step 2

Login to Your Admin Area – Add Your Paypal Email & Your Store Logo

That’s it! Super easy right? Not convinced? Let’s go watch this demo video below:

Good Points

  1. Create your online stores quickly
  2. Earn passive income
  3. Super easy to use even for newbies
  4. Add new products in just minutes and save time
  5. Get more leads everyday
  6. Awesome bonuses included
  7. Responsive technical support

Digi-Store-Builder-

Bad Points

  1. You need to contact support desk for any question

Conclusion

There you have it! You can save a lot of time and effort using this Digi Store Builder. Worry no more of having technical skills to get your website ready in making real money. This is indeed the answer! Get your own copy of Digi Store Builder here!