This may be of some interest.
YouTube Live is a vastly underutilized tool that should be in every marketer’s arsenal.
It’s easy to look at your Live video options and think that Facebook is enough, but that just isn’t so — not to say that Facebook Live isn’t important. It definitely is.
But people watch billions of hours of YouTube every day.
That means not using YouTube Live is like holding onto a winning lotto ticket until it expires. You wouldn’t do that, right?
Live video is such an effective marketing method that I believe everyone should be using it.
So I’m going to show you how to set up and effectively use YouTube Live to grow your business and convert viewers into leads.
The good news is that you can start producing effective Live content in a matter of minutes.
But first, you need to understand just how powerful Live video can be for your business.
Why Use YouTube Live Video?
Live video has been around for a few years, but many marketers still stick to the “tried-and-true” digital marketing methods like blog posts and social publishing.
This means they’re missing out on a huge stream of leads when they neglect live-streaming services.
80% of people would rather watch a video than read a blog post.
You’ll also notice that 70% would prefer to watch your Live video on YouTube.
So why aren’t you using it yet?
Most likely, you’ve found that YouTube Live isn’t quite the plug-and-play system that services like Facebook offer.
Facebook is easy!
Your audience is there, so it definitely doesn’t get any hate from me.
But you haven’t tapped into that 70% demographic yet, so you can see where the room for growth is.
There are a few more steps involved in YouTube broadcasts, and then comes the problem of figuring out how to actually drive leads.
Let’s start by getting you set up, and then I’ll show you how to start increasing your Youtube leads.
How to Use YouTube’s Live Video
To get started, log into your YouTube account and find your Live dashboard.
If you haven’t created a YouTube account yet, this guide will walk you through it.
Once you login, look for the Youtube broadcast button — it looks like a camera with a plus sign.
This will take you to YouTube studio — but you might not have access to the feature if you haven’t verified your account.
Use your phone number to get your verification code through text or an automated call.
Then enter the 6-digit code:
Once you verify, you’ll see your YouTube Live dashboard.
Don’t be overwhelmed.
There’s a lot of information to digest and optimize, so I want to walk you through the most important steps before we get into the tactics you’ll be using.
There are three ways to go live: mobile, webcam, and encoder. Here’s the difference between the different YouTube broadcast types:
This is a step-by-step guide to setting up your stream and going live.
You’ll start with encoding software, which is the biggest difference between YouTube and other popular streaming services. You need to find a third-party software to go Live.
Encoders compress your video and audio into a format that’s compatible with YouTube’s platform.
The added benefit is that this makes your content available to as wide an audience as possible. Whether your audience is on mobile, desktop, or tablet, they can see you!
YouTube has a recommended list of encoders that will allow you to stream everything from your Wii U to your smartphone.
Note to go live on mobile, you’ll need at least 100 subscribers — if you have less, then you’ll want to choose webcam.
If your goal is to stream some of your gaming, you’ll need to use an encoder rather than a live screen share on your PC.
The encoder you use depends on what you need, and you have plenty to choose from.
For example, let’s say you want to record an interview-style video from your webcam. Simple enough.
You’ll want to use an encoder like the open-source system calledOBS.
It’s easy, intuitive, and free.
There are more flexible options out there, but this is a good introduction to YouTube Live streaming.
A paid alternative would be something like VidBlasterX. Depending on what version you get, you’ll be able to stream in HD and have access to robust community support.
But let’s install OBS to keep things moving. Download it and go through the typical installation process.
Then click through a few more boxes until you get to one that looks like this:
Make sure you optimize for streaming. If you accidentally click the other option, it’s not the end of the world, but you want to make sure you’re ready to go with as little fuss as possible.
The next window to look for is one that looks like this:
You’ll need to make sure you set your stream type to Streaming Services.
The service you’re using is YouTube, obviously. And you’ll want to make sure you’re on the Primary YouTube ingest server.
Once you’ve settled all that, it’s time to click back to your YouTube channel and acquire your Stream Key from the Live Stream dashboard.
You’ll notice that my Stream Key is protected, and there’s a good reason for that.
You can actually stream on any channel you have the key for, so make sure you keep your key protected.
Now, you’ve set up your encoder, but you’re not quite ready to stream just yet.
You still need to add audio and video sources.
Otherwise, your audience will be watching a blank live stream while you’re fumbling to figure things out.
So, how do you add sources?
That’s easy. At the bottom of your encoder, you’ll see a toolbar that looks like this:
You’ll want to click on the plus icon in the box to add your audio and video sources. The results will look like this:
You’ll also be able to share a variety of items like images, text, or even screen share.
Before you click play, though, you’ll want to make sure your live stream’s information is optimized for your viewers.
Go back to your YouTube Dashboard and scroll down until you see this:
Input the proper title, information description, and set the category appropriately.
You likely won’t need to fiddle with the advanced settings just yet, so leave those be for now.
Now, after all that, you’re ready to get started!
On the right-hand side of the encoder toolbar, you’ll see a small menu:
The first option is to start streaming.
Click it, and then head back to YouTube.
If you’ve done everything right, you’ll see this:
That means you’re live streaming!
Share the link on your Dashboard to watch your audience grow.
How to Gain YouTube Leads with Live Video
You’ve set up YouTube Live, but now you need a strategy and content that will convert viewers into leads.
You still need to create actionable content, or else you’re just wasting your time.
Any content you create relies on the resources you pour into it; video is no different.
Plus,creating videos is an effective way to establish thought leadership, teach users about your product, and boost social proof.
But how do you do that with Live Video?
YouTube Broadcast Option 1: Host a Celebration
Who says business has to be boring? You have plenty of things to celebrate!
Maybe it’s your 10,000th customer, you just hired your 10th employee, or you’ve been in business for ten years.
Whatever the occasion, you can use Live video to spread the celebration to the world.
How does this work?
It’s pretty formulaic, so I’ll share it with you and then show you an example:
- Build excitement with announcements and social sharing.
- Plan the event. Coordinate what you want to say and share to keep everything engaging.
- Build a buzz. Share stories, failures, and successes. Build rapport with your audience.
- Broadcast. Go live!
- Post the highlights. Share your video in the following days and weeks with your followers.
Take this example from Results Fitness.
They built excitement with posts like this:
They even shared a four-part series of posts with success stories from their gym members over the years.
Then they went live for the pre-party before their official flash mob to build excitement.
They saw an immediate increase in membership sign-ups following the event. Pretty cool, right?
Just from sharing a big celebration, they were able to grow their bottom line and push into their 17th year with a win.
YouTube Broadcast Option 2: Be Interruptive
If your audience is used to reading your blog posts a Live video will come as an interruption to the pattern you’ve created.
If you’re doing the same thing every time, people get bored.
When they get bored, your competition will find them and steal them from you.
Instead, catch your followers by surprise with a live stream.
You’ll grab their attention like never before. You can also provide little touches, like including the office dog in your video, to keep the momentum going.
A great example of this is when Jason Carr, a news anchor from FOX 2 in Detroit, started live streaming from the back of a Cadillac on his way to a new job.
Only, his audience didn’t know he had a new job yet! As Carr said it, he was on his way to “parts unknown.”
It wasn’t until later that his audience realized that he was walking into a new job to meet his coworkers.
So use Live video to be interruptive and spice it up this week.
YouTube Broadcast Option 3: Engage Viewers
When you go Live, no matter the reason, do your best to interact and respond to comments.
I once watched a Live stream where a trusted professional was explaining a very technical and widely-discussed topic.
But he ignored the comments.
It was so infuriating to watch all the questions and inquiries go unnoticed and unaddressed. It made me want to turn the video off.
What if one of those questions leads to a sale?
Even if you need a moderator to help pose questions, it’s worth it to engage with your audience.
Or you can promise to go back and answer any unanswered questions after the fact.
Your goal is to keep the conversation flowing. Do that, and you’ll find yourself with the opportunity to demonstrate your knowledge, workspace, and engage in future Live events.
YouTube Broadcast Option 4: Get Personal
Your audience wants to connect with you. That means your Live video shouldn’t be stuffy and formal.
Find ways to be open and honest about mistakes, or show them something cool about what you do every day.
Callaway Golf has a great example of a very personal Live video. They decided to live stream a walkthrough of the office of the famous golfer, Arnold Palmer.
They showed off some really cool memorabilia like this honorary jersey and an entire wall stuffed with golf clubs.
What a cool way to keep things personal, right? Keeping it real will help your audience listen to what you have to say.
Being open and honest about mistakes you’ve made will make people want to engage with you more.
Statements like “I tried to only rely on blogging, and it nearly killed my business. I want to share with you…” are golden.
You’re showing vulnerability. Your audience will love the highs and lows, and ask you to share more.
YouTube Broadcast Option 5: Offer Private Access
Our final way to drum up interest in your YouTube Live event is to share something so cool that your audience just has to be a part of it.
Like, send a rocket into space.
SpaceX has taken to using YouTube Live services to broadcast their highly-anticipated rocket launches, including sending Elon Musk’s Tesla Roadster into space.
There’s nothing more exciting than getting to T-minus one minute and waiting for a rocket to blast into space.
Why not give people direct access to that event?
To make it even better, SpaceX includes a simple timeline to show you how far into the launch the rocket is.
Isn’t that just awesome?
I realize you probably won’t be launching any rockets into space.
But you do have your own exclusives and cool features that you can give your audience access to.
Start a stir about your new product launch, or offer exclusive info and require an RSVP from your followers.
Do what you can to create a community around your Live event and metaphorically boost your brand into space.
Then go Live and offer valuable, actionable content. Rinse and repeat.
YouTube Broadcast Option 6: Call Your Audience to Action
If you’re getting traffic, why stop there? Keep the momentum by asking your audience to do something.
I noticed when I was watching the SpaceX Live video that just before launch, when viewership would be at its peak, a small animation popped up that looked like this:
At the height of anticipation, they were asking me to Like and Subscribe! It was perfect, and I had to share.
There are plenty of ways to call your audience to action, though.
One great trick I like to use is to have a specialized landing page for my Live video.
I’ll invite my viewers to visit that specific URL to get something in return, like a consultation or helpful guide.
I also share that link in the video description and the chat section, just to make sure they can find the right link.
I do everything I can to keep momentum in a forward direction. If people like your content, they will want more.
Keep your audience moving with well-placed calls to action.
If you’re not using YouTube Live to generate leads, you’re missing out on a powerful tool for growing your brand.
Even if you’re using other live-streaming services like Facebook, you’re failing to tap into the millions of viewers that flock to YouTube every day.
This guide will help you set up YouTube Live and start streaming in a matter of minutes.
Use your new live-streaming capabilities to celebrate with your community, and remember to keep your persona approachable and honest. Disrupt your normal flow of content creation, or give your fans access to an exclusive or memorable event.
Above all, don’t forget your call to action. Your audience needs direction, and it’s up to you to give it to them.
What’s your favorite way to generate leads when you go Live?
Thank you for reading.
This may be of some interest.
You’re probably already familiar with Google My Business.
If you aren’t, as a quick recap, Google My Business is a simple way to claim your office address or storefront on Google.
That way, when someone searches for your business, you’ll show up on the right side of a Google search like the image above.
Or better yet, when someone searches for a product or service you’ll offer, you’ll show up in the local pack.
What’s interesting, though, is Google has been making changes to it, which means it just got easier to generate leads and sales for you.
Best of all, very few marketers are even leveraging these features.
What’s one of the easiest ways to generate more sales?
By offering discounts and coupons, right? Just think of it this way, if it didn’t work, Cyber Monday wouldn’t bring in $7.8 billion in sales.
Google knows that people are looking for ways to save money and find good deals. With this new feature, businesses can reward their customers by giving them welcome offers.
By following your business, they can get first-time deals and always keep in touch to see when new deals are posted.
Not only will this bring you new customers but also repeat customers because people will be notified every time you have new deals.
To set up a welcome offer, open your Google My Business app and tap on your profile. Under “Turn followers into customers,” click on ‘Create Welcome Offer’ and hit ‘Create.’
You can enter the following information in your offer:
- Title (30% off oil changes)
- Coupon Code (Optional)
- Terms and Conditions (Optional)
- Website (Optional)
Once finished, you can preview your message and publish. For notifications on new followers, and editing or deleting offers, you can read more on Google Support.
Generate leads in just a few clicks
Google is now adding a “Request a Quote” button in your business listing which was discovered by Joy Hawkins and can also be seen on mobile when searching branded terms.
This is happening with businesses that have the Google My Business messaging feature on.
To enable messaging, open the Google My Business app and go to your listing.
Navigate to Customers -> Messages and turn on!
People will now be able to ask for quotes on cars, insurance, and pretty much any service out there.
You can even review these quotes and reply to them within the Google My Business App and connect with your customers easily for a quick sale.
Make sure you claim your URL
Businesses can now claim a Short Name and URL for their listing.
If you haven’t claimed your URL, make sure you do so before it gets taken by someone else.
Don’t get too crazy though as you can only change your short name three times per year. You can enable this by navigating to your locations page, click “Info” on the left-hand side, and see “add short name”.
You may not think this is a big deal, but if you have used Google My Business before, then you know it’s not easy to share your profile on business cards, emails, and text messages without posting a huge URL.
With short names, your landing page will show as g.page/businessname and can be easily shared.
A business can choose a name between 5 and 32 characters and it can contain the business name, location, and more. People can still flag a name for impersonating another business or if the name is offensive, fake, spammy, or contains inappropriate terms.
So, remember not to violate any policies with your name.
I recommend doing this as it will make it easier for your customers to refer back to your profile where they can read updates, post, make reservations, read/write reviews, and more!
And eventually, people will be able to search short names in Google Maps to find the businesses they love.
Google is now letting customers order food from restaurants and stores via Google Assistant, which is delivered through DoorDash, Postmates, Delivery.com, Slice, ChowNow, and Zuppler, with other partners possibly coming soon.
Users can click on Order Now on the listing and can choose pick-up or delivery and if they want to order ASAP or schedule for later. Payment happens through the default payment on Google Pay. If they do not have one, they will be able to add credit card information through this too.
Additionally, customers can order food by using Google Assistant by saying “Okay Google, order food from [restaurant].” If the user has ordered before, it will let them see past orders.
Updating your menu online, as well as delivery service carriers and their apps will help get you started on this.
You’ll want to make sure your menus are consistent through all your service carriers to get the best orders to your hungry customers.
And of course, I know there is a good chance you don’t have a restaurant or aren’t in the food delivery business, but expect to see more ways Google My Business gets integrated with Google Assistant.
It’s better to be early than late.
And speaking of food, Google has also added the popular dish tab on your menu which features images and menu items that people love the most.
This scans reviews and images on your Google My Business profile to find the most commonly mentioned dish and adds it to your popular dish tab. Of course, if anything is wrong, you can suggest edits to these.
This helps if there are dishes without names, wrong names, or typos can be fixed.
Auto-generated posts based on reviews
Look, you are busy, but you have no choice but to create content.
Google has given you easier ways to generate posts… in essence, they are now creating auto-generated posts for you.
These recommended posts are suggested through customer reviews on your Google My Business profile and are similar to their Small Thanks program, which tried to get you to highlight reviews given by previous customers on social media and even being able to print it out and display it on your business walls.
You are probably wondering why should you use it, right?
This helps keep people engaged in your profile if you haven’t posted on Google My Business in a while and gives you fast and easy publishing. It even gives you options to customize backgrounds with images and colors.
This will pop up on your Google My Business dashboard and all you have to do is hit “Create this post”.
There’s no real way to pick other reviews for Suggested Posts, but you are always welcome to create your own. This is just a simple feature created to help engage your audience more.
Boost your conversions by controlling your images
Businesses can now set a preferred profile cover photo in your image carousel and have a place for logos at the top-right of your profile next to the business name.
This is an additional feature to the regular NAP (Name, Address, Phone Number) as well as business hours and will be prominently featured.
You can easily create offline material
Google is launching a website where businesses can order and get custom promotional items such as stickers and posters to advertise their business. This is in hopes that it will entice customers to follow places on your profile, add reviews, and create bookings.
You can even order signs like ‘follow us on Google’ and more for free (one shipment per location).
For posters, you can use the editor to create your own type of poster that can be downloaded and easily printed by yourself or a local printing company. If posters aren’t your cup of tea, you can even share these on social media.
This is currently free as it is a downloadable offer, but you may want to pay to have someone print this out in poster size or as stickers to put on your business windows.
Just think of it this way, people put Yelp signage everywhere because it works. Chances are, it will work on Google as well.
Google launched Place Topics which uses data based on reviews to help give information on what previous customers think about your business.
This can help users see themes of reviews at a glance for businesses and it’s all automated.
It’s kind of like a tag cloud.
This does mean that you cannot generate these yourselves or edit them. So, if you don’t have one, you may not have enough reviews.
Also, if you have a negative one, there’s potentially no way of removing this unless you get the review removed. So, make sure your happy customers are leaving reviews is very important.
Possibly entice them with a 10% discount the next time they come… assuming you aren’t breaking any policy guidelines.
Q&A Auto-Suggest Answers
This feature that Google updated uses previous answers to questions and Google My Business Reviews to answer new questions on the spot. As you start writing the question, different answers start to pop up to give you the best match.
So how can you make sure people get the most accurate answer?
Similar to place topics, encouraging your customers to leave detailed reviews of their experience really helps. The more detailed the review is, the better the question gets answered.
Of course, people who are searching for answers can potentially see negative reviews such as prices are too high, service takes long, very long waits on weekends, and more.
In other words, always encourage positive reviews from your loyal customers.
If you haven’t used Google My Business before, you should check it out. With their updates and new features, it is now easier to generate sales and collect leads.
In the future, you’ll see a much deeper integration between Google My Business and Google Assistant. This is going to be important as 50% of the searches will soon by voice searches according to ComScore.
Make sure you are leveraging all of these features and releases Google is launching because it doesn’t cost you money and if you get in early enough, you’ll have an advantage over your competition.
So are you using Google My Business to it’s fullest extent?
The post How to Generate More Traffic with Google’s New Features appeared first on Neil Patel.
Thank you for reading.